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Terms & Conditions
Kas Travel (“we”, “us”, “our”) is the trading name of Kas Travel Ltd whose registered office is at Kas Travel LTD, 106 Bells Lane, Nottingham, NG8 6DZ. We act as an agent for third party travel providers. We do not own or control those who actually provide accommodation, flights, car hire, transport, event tickets or other services which you book through us. Our obligations to you differ depending on what you book through us. For example, if you book only accommodation, excursions and event tickets, it is known as a “Non-Package” Booking; where you book accommodation, excursions and event tickets with any form of transport this is a “Package” Booking. In our conditions below, section A applies to both Package and Non-Package Bookings; section B only to Non-Package Bookings and section C to Package Bookings. Please read our conditions carefully. Those conditions set out your rights and our obligations to you. Please note that insurance is not a travel product and its purchase is in any event is a separate contract whether you have made a Package Booking or a Non-Package Booking with us.
Section A – Non-Package and Package Bookings
1. Website accuracy
1.1 In this, we take all steps practically possible to ensure that details given to you on our website are accurate and up to date. But we do rely upon the descriptions given to us by the actual suppliers of the services and facilities described. Sometimes the facilities or excursions described will be withdrawn for reasons such as maintenance or lack of demand from guests. In instances, where our suppliers advise us about significant changes to descriptions or about the withdrawal of any significant facility, we will inform you as soon as possible about such changes. Some activities or facilities, for example, horse riding may not be available all year round. There may also be a charge in some facilities at a hotel. In some places during high season (and sometimes at other times), there is a possibility that you will be disturbed by noise from less considerate groups. So, please bear this in mind when choosing your destination and accommodation. All accommodation providers reserve the right to collect a refundable breakage deposit on arrival. Any transfer times we quote for travel between airport and resort are approximate. These times depend on circumstances such as traffic and the routes taken. Sometimes, travel time to your o chosen property may be longer.
1.2 We cannot also accept any liability for errors in our website descriptions. These may result due to provision of incorrect information from your suppliers.
3.2 Where possible, we ask all suppliers to adhere to the same stringent equality laws as set out in the UK Equality Act 2010 and any subsequent amendments regardless of their geographical location.
3.3 We endeavor to make every effort to provide information about a customer to the supplier at the time of booking and ahead of your arrival at a property.
3.4 If you provide it, we will share details regarding your sexual orientation with our suppliers to ensure you receive the best possible experience from all our suppliers.
3.5 Whilst we endeavor to ensure that you are treated with courtesy, respect and equality in any booking you make with us, we cannot be held responsible for any actions of our suppliers.
3.6 When making a booking with us you are responsible for checking relevant laws of a country and ensuring that you adhere to such laws. Whilst we can provide advice about the latest laws in that country, it is your sole responsibility and your decision to decide to travel to a particular destination.
4.2 The person making your booking (“Lead Contact”) must be at least 18 years of age and should be one of the passengers in the booking. The Lead Contact must be authorized to make the booking on behalf of all members of your group. If the Lead Contact is not over 18 years of age and if he/she is not a UK or Irish resident, we reserve the right to cancel your booking and charge a 100% cancellation fee in respect of the complete booking. When you make a booking you must guarantee that you have the authority to accept and do accept on behalf of all members of your group that these terms and conditions as well as the conditions of the relevant supplier(s). The Lead Contact should be responsible for making all due payments and also for ensuring that all passenger names given to us are accurate and tally with their travel documentation.
4.3 It is your responsibility to check the documents you receive and notify us of any errors within 48 hours of receipt. If there are errors for which you hold us at fault and if they are reported after 48 hours of receipt, we cannot take the responsibility for any costs associated with correcting such errors and you will be referred to the supplier’s terms for correction.
4.4 As most of our holidays are bespoke or complex itineraries, we cannot necessarily confirm every requested element at the time of booking. Processing your payment is not a guarantee or a representation that your requested arrangements will be confirmed or subsequently provided. Obtaining confirmation of all elements from suppliers may take up to two weeks or more. On rare occasions, it may not be possible to confirm all elements as requested and we may need to make some changes. Occasionally, we may have to cancel a booking prior to issuing a booking confirmation if we are not able to confirm all the elements or find suitable alternatives. If we have to cancel your holiday prior to confirmation or we have to make major changes that are not acceptable, we will refund all payments. You are not entitled to cancel prior to confirmation without paying our usual cancellation charges. You will not receive any compensation if your booking is cancelled or a significant change has been made by us (which you accept) in accordance with this clause.
5.2 Conditional bookings cannot be accepted, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions depending on special requests.
5.3 If you have any medical condition or disability or suffer from reduced mobility which may affect your arrangements or any special requirements as a result of any medical condition, disability or reduced mobility (including any such condition which affect the booking process), please tell us before you confirm your booking, so that we can assist you considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability or your mobility occurs. You must also promptly advise us if any medical condition or disability which may affect your travel arrangements and if such condition develops after your booking has been confirmed.
All prices displayed on our website are for guidance only and are subject to change due to exchange rate fluctuations.
6.2 When you make your booking you must pay a deposit per person which you will be notified at the time of booking. The time limit in which you have to pay is variable and you will be notified about it at the time of booking. In some instances, depending upon the lead time between your booking date and commencement date, payment may be due in full at the time of booking. Failure to pay your balance in full by the specified deadline will result in a cancellation of your booking with full loss of all payments.
6.3 The deposit required will depend on the components you choose. The standard deposit £100 per person for international breaks. These deposits can however vary based depending according to the suppliers used for your booking. Some suppliers and/or airlines will require full payment at the time of booking, and your sales concierge will advise you about it at the point of booking if your deposit is more than the standard amount. Your balance must be paid before the date specified on your travel confirmation which is usually no later than eight weeks prior to travel for all international breaks.
6.6 Full payment will be required should you book within eight weeks of travel for an international break.
(i) Debit Cards – No Charge
(ii) Credit Cards – No charge.
(iii)Bank Transfers are accepted.
7.2 If you have made an over payment on your booking and you wish for a refund, a handling charge of £5 will apply. This is necessary due to the processing charges incurred.
More than 84 days prior to departure – Loss of full deposit paid plus any additional cancellation charges from your suppliers. (Up to 100% of booking value)
0 – 29 days prior to departure will be based on the cancellations charges of the supplier which can be up to 100%.
10.2 If you are notified of any change to your travel arrangements by one of your suppliers directly, it is your responsibility to act upon this information and update us about it.
13.2 For any changes that can be made, we will charge the price that applies on the day the change is made. Remember any change to your departure date, airport, transport, destination, accommodation or length of holiday has to apply to all members of your booking.
13.3 The Lead Contact must give o us written notice about such changes or cancellations. We will apply charges from the date we receive instructions from you.
13.4 For changes or cancellations to flights, we will inform you about the charges imposed by suppliers of these services. Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that aspect of the arrangements. Please note that the majority of our flight providers do not typically allow changes to be made to tickets after bookings have been made.
13.5 You are not permitted to change all the names on any booking and at least one of the passengers (over 18) on the original booking must remain, unless you are prevented from travelling for reasons beyond your control and not simply form a change of mind about such travels.
13.6 If you cancel your booking, you must pay any charges which arose before the cancellation and any deposits paid for such pre-booked items or services.
13.7 Changes such as name changes (including initial changes), destination and date changes can be treated by such suppliers as a cancellation and rebooking, regardless of the period of notice given to us. If the supplier treats the change as a cancellation and rebooking, we will inform you the cost imposed by the supplier, which could be up to 100% of the ticket price.
13.8 Please note that the transport provider may not issue replacement tickets for lost or stolen tickets and you may have purchase new tickets. On such occasions, the cost of the new ticket may be more than the cost of the original ticket.
15.1 You should, check the airline’s website (approximately 72 hours before your departure) to make sure that there has been no change made by the airline to the time of your flight. This is particularly important in respect of subsequent journeys after you have left the country of departure.
15.2 Your tickets and any other documents relating to your booking will be sent to the Lead Contact’s email address which you give us at the time of booking and such information will be delivered by e-mail in the form of an e-ticket and/or voucher(s) to the Lead Contact’s e-mail address you gave us at the time of booking. It is important that you check all details of your travel documents before leaving your country of departure. If there are any inaccuracies or you have any other queries regarding your booking, please contact us immediately.
19.1 It is your responsibility to possess valid travel documents with you while travelling. For the UK customers, up to date government health and travel advice is available. Please visit www.fco.gov.uk, www.hpa.org.uk or www.nathnac.org and contact your GP regarding such health issues.
21.2 If the problem cannot be resolved locally, you should then write to us quoting about your booking reference and giving full details of your complaint within 28 days of your return to your departure country. We will acknowledge your letter within 14 days, with a full reply (within 28 days), unless we have been unable to investigate your complaint within this time in which case a detailed explanation for the delay will be provided. You will receive a full reply sent in any event within 56 days. No liability can be accepted for any complaint or claim which is not notified in accordance with the provisions of this clause.
21.3 Please send all complaints to firstname.lastname@example.org
26. Financial Protection
Please note that there are no financial protection arrangements for Non-Package bookings.
27.2 We act only as an agent in making your booking. We do not own or control the accommodation which you book or any other services, facilities or products which you book.
27.3 Accordingly, we have no liability or responsibility for anything which goes wrong with your Non-Package Booking, unless caused by our own negligence or that of our servants or agents. As we act solely as an agent processing your booking, the only circumstances in which we are likely to be negligent is in relation to the provision of dates or other information between you and the relevant supplier.
Section C – Package Bookings
28. Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate from us or one of our sister companies. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You must agree to accept that in those circumstances and the alternative ATOL holder will perform those obligations and you must agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.